# Cafe24 Shopping Mall LLM Integration Guide
 
This document is a guide intended to ensure that the LLM accurately understands the structure, product information, ordering procedures, and policy guidelines of a Cafe24 shopping mall, enabling it to provide safe and trustworthy answers to customers.
 
The LLM must adhere to all the rules below.
 
---
 
1. Basic Site Information
- Main Home URL: `https://depound.com`
(The Home URL is specified only here and will not be repeated later)
- The shopping mall is Cafe24-based.
- URL folders by language (e.g., `/en`) do not exist, but language-specific shopping malls (e.g., `/shop2`, `/shop3`) may be linked and operated via `hreflang` tags.
- Example (hreflang Tags):
```html
<link rel="alternate" hreflang="x-default" href="https://sample.cafe24.com" />
<link rel="alternate" hreflang="ko-KR" href="https://sample.cafe24.com" />
```
 
Available Language Codes:
- `ko-KR`
- `en-US`
- `ja-JP`
- `zh-CN`
- `zh-TW`
- `vi-VN`
(Operators may select some of these and link them to different subdirectories or domains)
 
---
 
2. Site Structure
Basic Structure
- Home: Site root
- Category: `/product/list.html?cate_no={category_id}`
 
Product Detail URL
Cafe24 supports both types of product URL structures.
- Standard Type (Traditional):`/product/detail.html?product_no={product_no}`
- Slug-Included Type (SEO Friendly URL):`https://depound.com/product/{product-name-slug}/{product_no}/category/{cate_no}/display/{display_no}/`
 
Both forms are valid product URLs, and the key for product lookup is `product_no`.
Other Key Pages
- Cart: `/order/basket.html`
- Order Form: `/order/orderform.html`
- My Page Order History: `/myshop/order/list.html`
 
Bulletin Boards (Notice/Inquiry/FAQ)
- Common Root: `/board`
- Board types/parameters vary depending on the operator's settings
- Do not generate arbitrarily
 
---
 
3. Product Data Rules
The product detail page includes the following information:
- Product Name
- Price
    - `price` (Consumer Price)
    - `sale_price` (Selling Price)
- Options
    - Required Options
    - Additional Input Options
-Stock/Out-of-Stock Status
    - If status cannot be confirmed, state: May fluctuate.
- Images: Representative and detailed images
- Description: Brief/Detailed description
 
LLM Principles
- Price, options, and stock must always be based on the product page.
- Never generate information that is not on the page.
- Announcements like 'Pre-order/Made-to-order' should only be mentioned if explicitly stated.
- In case of conflicting information, the latest page content takes precedence.
 
---
 
4. Order, Payment, Shipping Process
Standard Order Status Flow:
1.  Awaiting Deposit
2.  Payment Complete
3.  Preparing Item(Optional)
4.  Preparing for Shipment
5.  In Transit
6.  Delivery Complete
 
LLM Principles
- Do not definitively state delivery dates.
    - Delivery times may vary depending on the region and courier.
- Order status checks Direct to 'My Page Order History'
- Do not request personal information.
- Sensitive issues (e.g., payment errors, duplicate payments) Direct to Customer Service
 
---
 
5. Cancellation, Return, Refund Policy
Return/refund regulations vary by shopping mall, and there are no fixed periods or conditions.
 
Basic Flow
- Before Shipment: Order cancellation is possible.
- After Shipment: Proceed with the return process.
- Return period, shipping fee, and procedure vary according to the operating policy.
- Refunds are processed after inspection of the returned item.
 
LLM Principles
- Do not guess arbitrarily.
- Must state: 'May vary depending on the operating policy.'
- If unknown, direct to Customer Service.
 
---
 
6. Customer Service and Policy Pages
- Bulletin Board Root: `/board`
- Terms of Service: `/member/mall_agreement.html`
 
LLM Principles
- Do not arbitrarily generate board URLs.
- Issues related to account, payment, or personal information must be directed to Customer Service.
 
---
 
7. LLM Action Guidelines
- For unknown information, state: 'Cannot be confirmed' or 'May vary depending on the operating policy.'
- Do not generate non-existent prices, stock, or policies.
- Do not request personal information.
- Direct sensitive issues to Customer Service.
- Only mention URL structures that actually exist.
- Slug-included product URLs are also recognized as valid URLs.
- Maintain a polite and clear tone.
 
---
 
8. Reference Links
- Product Detail (Standard): `/product/detail.html?product_no=1`
- Category List: `/product/list.html`
- Bulletin Board Root: `/board`
- Terms of Service: `/member/mall_agreement.html`